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__NOTOC__{{Staff_header2|title=#Support Quick Reference Guide}}
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__NOTOC__A quick reference guide.
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Here is a brief reference guide designed for DareNET's support staff.
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== ChanServ / Channels ==
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== Channels ==
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Information pertaining to ChanServ / channels.
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{| class="srvcscmd" width="100%" style="font-size: 95%;"
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|-
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|width="500px" |Max entries C user lists
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| 200
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|-
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| Max entries C lamers lists
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| 100
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|-
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| Max length channel greetings
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| 120 characters
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|-
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| Max length user infoline
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| 400 characters
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|-
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| Time a user must remain outside of channel before showing infoline again
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| 30 seconds
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|-
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| Max number of channels a user may join
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| 50
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|-
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| Max entries channel ban lists
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| 100
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|-
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| Max length of topic and kick messages
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| 250 characters
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|-
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| Max channels a user may register
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| Up to 15 channels on a single account
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|-
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| Minimum access level needed to set C notes
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| See <code class="scmd">/msg C HELP NOTE TYPES</code>
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|-
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| Can non-oper view a channel's ban list from outside channel?
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| No
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|-
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| How to view a channel's creation date?
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| Use <code class="scmd">/mode #channelname</code> - may not necessarily match a channel's registration date
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|-
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| How to remove O from a channel?
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| Contact an IRC operator
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|-
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| When do channels expire?
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| Automatically after 30 days of inactivity, if channel is not flagged as ''nodelete''
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|}
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=== Maximum number of entries the userlist may contain ===
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== Users ==
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200.
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{| class="srvcscmd" width="100%" style="font-size: 95%;"
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|-
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=== Maximum number of entries the lamers list may contain ===
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|width="500px" |How often can user change their account password?
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| Once every 3 days
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100.
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|-
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| What is the hard limit for max logins?
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=== Maximum length a channel's user greeting may be ===
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| 4
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|-
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120 characters.
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| When do cookies expire?
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| 24 hours, or when used. Whichever comes first.
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=== Maximum length a user's infoline may be ===
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|-
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| Max length for account names
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400 characters.
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| 15 characters.
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|-
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=== Can a channel owner give ownership to another user the same day he/she registers it? ===
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| Max length for nicknames
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| 30 characters
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No. The current owner will have to wait out the 24 hour period.
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|-
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| Max length for away messages
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=== How long must you leave a channel before the infoline set with .uset info will be shown again? ===
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| 250 characters
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|-
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Thirty (30) Seconds.
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| When do accounts expire?
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| They don't
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=== The minimum access level needed to set normal ChanServ notes? ===
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|-
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| When do nicknames expire?
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Most notes only require an access of 200 or whatever has been set for the channel's ''setters'' level, which is 400 by default (see HELP SET SETTERS).
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| Automatically after 30 days of inactivity, if account not flagged as ''vacation/nodelete''
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|-
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=== Can non-opers view a channel's ban list from outside the channel? ===
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| How often can a user change their title?
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| Once every 14 days
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At this time, no.
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|-
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| How to check what clients are logged into an account?
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=== Maximum number of channels a user can join? ===
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| Use N's <code class="scmd">STATUS</code> command
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|-
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50 channels.
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| How to check number of nicknames registered to an account?
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| Use N's <code class="scmd">STATUS</code> command
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=== Maximum number of entries a channel's ban list may contain? ===
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|-
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| How to check if a user is eligible to change their title?
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100.
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| Use N's <code class="scmd">STATUS</code> command
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|-
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NOTE: If ChanServ's ADDBAN command is used and the channel's ban list is full, the ban will be added to the lamers list but won't be triggered until already existing bans are removed.
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|}
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=== Maximum number of channels that a user may register? ===
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Users may register up to fifteen (15) channels to a single account.
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=== What is the maximum number of characters allowed in a channel topic or kick message? ===
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250 characters.
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=== How do you find out a channel's creation date? ===
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Type <code>/mode #channelname</code>. It is not necessarily the same as the date the channel is registered on.
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You will get something like this in your status window:
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"#channelname created on Tue Oct 02 10:49:58 2007"
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=== How do we remove OperServ from a channel? ===
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Simply contact an IRC operator.
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=== When do channels expire? ===
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Registered channels are automatically unregistered after 30 days of inactivity, provided the ''nodelete'' option has not been set for the channel.
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== NickServ / Accounts / Nicknames ==
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Information pertaining to NickServ, registered accounts, nicknames, etc.
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=== How often can a user change their password? ===
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Once every three (3) days.
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=== What is the hard limit for max logins? ===
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It is currently set at four (4). If a user requires more than four clients logged into a single account at one time, they'll need to obtain an account trust.
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=== How long does it take for a cookie to expire? ===
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24 hours.
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=== Maximum length for account names? ===
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15 characters.
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=== Maximum length for nicknames? ===
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30 characters.
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=== What commands can network helpers use that support helpers can't? ===
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* NickServ:
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** RENAME
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** OSET (email and password changes only)
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** OUNREGISTER
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** DELNOTE
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* ChanServ:
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** SEARCH
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** MERGE
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Additionally, they can ChanServ commands on +i/k/s channels or on channels where they lack access.
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=== Do accounts ever expire? ===
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No.
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=== When do nicknames expire? ===
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Nicknames expire after 30 days of inactivity (i.e., they have not been used at least once in a 30 day period). If the owning account has the +f (vacation) flag or +n (no-delete) flag, the nickname will not expire regardless of when it was last used.
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==== How often can one change his/her title? ====
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Every Two (2) Weeks or Fourteen (14) Days.</code>.
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==== How can one check what clients are logged into their account? ====
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By using NickServ's STATUS code.
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==== How can one check the number of nicknames registered to their account? ====
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By using NickServ's STATUS code.
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==== How can one find out when they're eligible to change their title again? ====
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By using NickServ's STATUS code.
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== Miscellaneous ==
== Miscellaneous ==
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Miscellaneous information.
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{| class="srvcscmd" width="100%" style="font-size: 95%;"
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|-
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=== How many (untrusted) concurrent connections can one have from a single IP/Host? ===
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|width="500px" |Max clients allowed from a single IP/Host
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| 5, anything over requires a trust
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Five (5) max, anything over that they must obtain a Trust.
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|-
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| Duration for G-lines set for exceeding session limit
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=== What is the duration for G-lines set for exceeding the session limit? ===
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| 30 minutes
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|-
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One (1) Hour.
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| Duration of gags (services ignore) set for failed auth attempts
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| 30 minutes
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=== How long does a gag (service ignore) last for failed auth attempts ===
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|-
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| Who can see other helpers' stats?
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Thirty (30) Minutes.
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| Support trainers and higher
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|-
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=== Who can see other helpers' stats? ===
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| What does O's <code class="scmd">BLOCK</code> command do?
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| Places a 1 hour G-line on a host matching the user given.
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Only trainers and higher.
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|-
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| What is #staff?
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=== What does OperServ's BLOCK command do? ===
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| Our official staff channel. All staff are required to idle in this channel.
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|-
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It places a one (1) hour G-line on a host based on the nickname given.
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| How to check the duration of a G-line manually?
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| Type <code class="scmd">/gline *@IP</code><br>Then use <code class="scmd">/OperServ UTIME <long_number_you_get></code><br>mIRC users could also use: <code class="scmd">//echo $asctime(long_number_you_get)</code>
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==== What is #staff? ====
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|-
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| Is DareNET's IRCu and Srvx patches/modifications publicly available?
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It is our official channel for all DareNET staff.
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| No
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|}
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=== How do we check for the duration of a G-line manually? ===
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/gline *@IP<br>
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/OperServ UTIME <the_long_number_you_get>
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mIRC users could alternatively use: //echo $asctime(the_long_number_you_get)
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=== How can you see everyone's weekstart? ===
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/helpserv helpers
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=== What is the maximum number of characters allowed in an away message? ===
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250 characters.
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=== What should we use to check an IP for allowauth if it doesn't resolve via /dns? ===
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[http://whatismyipaddress.com/ip-lookup  http://whatismyipaddress.com/ip-lookup]
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=== Will the IRCd sourcecode or other sourcecodes be available for download to the public? ===
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The code base for the IRCd we're using can be downloaded on sourceforge.net. However, we have forked from it and modified it some to allow us to provide a better experience for our users. These modifications are not currently public. The same applies for our Services.
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[[Category:Staff Documentation|Reference Guide]]
[[Category:Staff Documentation|Reference Guide]]

Current revision as of 15:39, 13 June 2013

A quick reference guide.

Channels

Max entries C user lists 200
Max entries C lamers lists 100
Max length channel greetings 120 characters
Max length user infoline 400 characters
Time a user must remain outside of channel before showing infoline again 30 seconds
Max number of channels a user may join 50
Max entries channel ban lists 100
Max length of topic and kick messages 250 characters
Max channels a user may register Up to 15 channels on a single account
Minimum access level needed to set C notes See /msg C HELP NOTE TYPES
Can non-oper view a channel's ban list from outside channel? No
How to view a channel's creation date? Use /mode #channelname - may not necessarily match a channel's registration date
How to remove O from a channel? Contact an IRC operator
When do channels expire? Automatically after 30 days of inactivity, if channel is not flagged as nodelete

Users

How often can user change their account password? Once every 3 days
What is the hard limit for max logins? 4
When do cookies expire? 24 hours, or when used. Whichever comes first.
Max length for account names 15 characters.
Max length for nicknames 30 characters
Max length for away messages 250 characters
When do accounts expire? They don't
When do nicknames expire? Automatically after 30 days of inactivity, if account not flagged as vacation/nodelete
How often can a user change their title? Once every 14 days
How to check what clients are logged into an account? Use N's STATUS command
How to check number of nicknames registered to an account? Use N's STATUS command
How to check if a user is eligible to change their title? Use N's STATUS command

Miscellaneous

Max clients allowed from a single IP/Host 5, anything over requires a trust
Duration for G-lines set for exceeding session limit 30 minutes
Duration of gags (services ignore) set for failed auth attempts 30 minutes
Who can see other helpers' stats? Support trainers and higher
What does O's BLOCK command do? Places a 1 hour G-line on a host matching the user given.
What is #staff? Our official staff channel. All staff are required to idle in this channel.
How to check the duration of a G-line manually? Type /gline *@IP
Then use /OperServ UTIME <long_number_you_get>
mIRC users could also use: //echo $asctime(long_number_you_get)
Is DareNET's IRCu and Srvx patches/modifications publicly available? No
Retrieved from "http://wiki.darenet.org/Staff:Reference_Guide"