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{{Staff_header2|title=#Support Quick Reference Guide}}
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__NOTOC__A quick reference guide.
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Here is a brief reference guide designed for DareNET's support staff.
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==== What is the max number of users a person can add to a ChanServ userlist? ====
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== Channels ==
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200.
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{| class="srvcscmd" width="100%" style="font-size: 95%;"
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|-
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|width="500px" |Max entries C user lists
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| 200
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|-
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| Max entries C lamers lists
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| 100
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|-
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| Max length channel greetings
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| 120 characters
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|-
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| Max length user infoline
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| 400 characters
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|-
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| Time a user must remain outside of channel before showing infoline again
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| 30 seconds
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|-
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| Max number of channels a user may join
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| 50
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|-
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| Max entries channel ban lists
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| 100
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|-
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| Max length of topic and kick messages
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| 250 characters
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|-
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| Max channels a user may register
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| Up to 15 channels on a single account
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|-
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| Minimum access level needed to set C notes
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| See <code class="scmd">/msg C HELP NOTE TYPES</code>
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|-
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| Can non-oper view a channel's ban list from outside channel?
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| No
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|-
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| How to view a channel's creation date?
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| Use <code class="scmd">/mode #channelname</code> - may not necessarily match a channel's registration date
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|-
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| How to remove O from a channel?
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| Contact an IRC operator
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|-
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| When do channels expire?
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| Automatically after 30 days of inactivity, if channel is not flagged as ''nodelete''
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|}
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==== How should we request removal of OperServ from a channel? ====
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== Users ==
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Simply contact any IRC operator.
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{| class="srvcscmd" width="100%" style="font-size: 95%;"
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|-
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|width="500px" |How often can user change their account password?
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| Once every 3 days
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|-
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| What is the hard limit for max logins?
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| 4
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|-
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| When do cookies expire?
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| 24 hours, or when used. Whichever comes first.
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|-
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| Max length for account names
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| 15 characters.
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|-
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| Max length for nicknames
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| 30 characters
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|-
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| Max length for away messages
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| 250 characters
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|-
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| When do accounts expire?
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| They don't
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|-
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| When do nicknames expire?
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| Automatically after 30 days of inactivity, if account not flagged as ''vacation/nodelete''
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|-
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| How often can a user change their title?
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| Once every 14 days
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|-
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| How to check what clients are logged into an account?
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| Use N's <code class="scmd">STATUS</code> command
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|-
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| How to check number of nicknames registered to an account?
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| Use N's <code class="scmd">STATUS</code> command
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|-
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| How to check if a user is eligible to change their title?
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| Use N's <code class="scmd">STATUS</code> command
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|-
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|}
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==== How long is the duration of a G-line for exceeding the session limit? ====
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== Miscellaneous ==
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One (1) hour.
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{| class="srvcscmd" width="100%" style="font-size: 95%;"
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|-
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==== How long does a gag (service ignore) last for failed auth attempts ====
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|width="500px" |Max clients allowed from a single IP/Host
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| 5, anything over requires a trust
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30 minutes.
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|-
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| Duration for G-lines set for exceeding session limit
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==== Can a channel owner give ownership to another user the same day he/she registers it? ====
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| 30 minutes
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|-
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No. The current owner will have to wait out the 24 hour period.
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| Duration of gags (services ignore) set for failed auth attempts
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| 30 minutes
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==== Who can see other helpers' stats? ====
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|-
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| Who can see other helpers' stats?
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Only trainers and higher.
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| Support trainers and higher
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|-
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==== What does ?block do? ====
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| What does O's <code class="scmd">BLOCK</code> command do?
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| Places a 1 hour G-line on a host matching the user given.
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It places a one (1) hour G-line on a host based on the nickname given.
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|-
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| What is #staff?
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==== How long must you leave a channel before the infoline set with .uset info will show? ====
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| Our official staff channel. All staff are required to idle in this channel.
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|-
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30 seconds.
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| How to check the duration of a G-line manually?
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| Type <code class="scmd">/gline *@IP</code><br>Then use <code class="scmd">/OperServ UTIME <long_number_you_get></code><br>mIRC users could also use: <code class="scmd">//echo $asctime(long_number_you_get)</code>
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==== What is #staff? ====
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|-
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| Is DareNET's IRCu and Srvx patches/modifications publicly available?
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It is a staff channel for network helpers and above.
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| No
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|}
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==== How do we check for the duration of a G-line manually? ====
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/gline *@IP<br>
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/OperServ UTIME <the_long_number_you_get>
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mIRC users could alternatively use: //echo $asctime(the_long_number_you_get)
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==== What are the commands which +H can use and +h can't? ====
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/ns rename, /ns oset email|password, /ns ounregister, /ns oregister, /ns delnote, /cs search, /cs merge and using ChanServ commands on +i/k/s channels or channel where you lack access.
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==== How can you see everyone's weekstart? ====
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/helpserv helpers
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==== How long does it take for a cookie to expire? ====
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24 hours
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==== What is the minimum access level needed to set normal ChanServ notes? ====
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200 for some and the .set setters level (400 by default) for other notes.
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==== How do we see the banlist from outside the channel if we have no access? ====
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/mode #channel +b
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==== What is the maximum number of channels a user can join? ====
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50 channels.
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==== What is the maximum amount of bans in a banlist? ====
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100. (If you use .addban when the ban list is full, the ban will be added to .lamers but it won't be triggered unless another ban is removed.)
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==== What is the maximum length a nickname can be? ====
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30 characters.
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==== What is the maximum number of characters allowed in a channel topic or kick message? ====
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250 characters.
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==== What is the maximum number of characters allowed in an away message? ====
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250 characters.
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==== What should we use to check an IP for allowauth if it doesn't resolve via /dns? ====
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[http://www.samspade.org http://www.samspade.org]
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==== How do you find out a channel's creation date? ====
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Type /mode #channelname. It is not necessarily the same as the date the channel is registered on.
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You will get something like this in your status window:
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"#channelname created on Tue Oct 02 10:49:58 2007"
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==== Will the IRCd sourcecode or other sourcecodes be available for download to the public? ====
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The code base of the IRCd we're using can be downloaded on sourceforge.net. However, we have forked from it and modified it some to allow us to provide a better experience for our users. These modifications are not public and will most likely never be published. The same goes for our services.
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==== How long does it take for a nickname to expire? ====
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One (1) Month or Thirty (30) Days of inactivity.
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==== How often can one change his/her title? ====
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Every Two (2) Weeks or Fourteen (14) Days.
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[[Category:Staff Documentation|Reference Guide]]
[[Category:Staff Documentation|Reference Guide]]

Current revision as of 15:39, 13 June 2013

A quick reference guide.

Channels

Max entries C user lists 200
Max entries C lamers lists 100
Max length channel greetings 120 characters
Max length user infoline 400 characters
Time a user must remain outside of channel before showing infoline again 30 seconds
Max number of channels a user may join 50
Max entries channel ban lists 100
Max length of topic and kick messages 250 characters
Max channels a user may register Up to 15 channels on a single account
Minimum access level needed to set C notes See /msg C HELP NOTE TYPES
Can non-oper view a channel's ban list from outside channel? No
How to view a channel's creation date? Use /mode #channelname - may not necessarily match a channel's registration date
How to remove O from a channel? Contact an IRC operator
When do channels expire? Automatically after 30 days of inactivity, if channel is not flagged as nodelete

Users

How often can user change their account password? Once every 3 days
What is the hard limit for max logins? 4
When do cookies expire? 24 hours, or when used. Whichever comes first.
Max length for account names 15 characters.
Max length for nicknames 30 characters
Max length for away messages 250 characters
When do accounts expire? They don't
When do nicknames expire? Automatically after 30 days of inactivity, if account not flagged as vacation/nodelete
How often can a user change their title? Once every 14 days
How to check what clients are logged into an account? Use N's STATUS command
How to check number of nicknames registered to an account? Use N's STATUS command
How to check if a user is eligible to change their title? Use N's STATUS command

Miscellaneous

Max clients allowed from a single IP/Host 5, anything over requires a trust
Duration for G-lines set for exceeding session limit 30 minutes
Duration of gags (services ignore) set for failed auth attempts 30 minutes
Who can see other helpers' stats? Support trainers and higher
What does O's BLOCK command do? Places a 1 hour G-line on a host matching the user given.
What is #staff? Our official staff channel. All staff are required to idle in this channel.
How to check the duration of a G-line manually? Type /gline *@IP
Then use /OperServ UTIME <long_number_you_get>
mIRC users could also use: //echo $asctime(long_number_you_get)
Is DareNET's IRCu and Srvx patches/modifications publicly available? No
Retrieved from "http://wiki.darenet.org/Staff:Reference_Guide"