H

Current revision as of 09:06, 13 March 2012

H is our help queue management bot here on DareNET. Or, more simply put, it allows you to request help from network staff.

Usage

You can communicate with H via private message, as shown below:

/msg H <text>
/msg H@services.darenet.org <text>

Requesting help

To open a support ticket with H, simply join #help and send a message to H describing your problem.

For example: /msg H I registered an account 2 days ago, username 'joecool', but haven't received my registration email

This allows our support staff to gather any necessary information they may need prior to talking to you, ensuring you receive timely and accurate assistance.

User Commands

@HELPER
Find out who was assigned your request.

@SHOWREQ
View information about your request.

@WAIT
Find out where you are in the queue.

Please note, all H user commands are prefixed with an '@'. Any text that you send to H that is not prefixed with an '@' will be logged as part of your help request.

@@ Line 1: / Line 1: @@
-Documentation on DareNET's IRC Services can be found at [http://www.darenet.org/services_help http://www.darenet.org/services_help].
+'''H''' is our help queue management bot here on DareNET. Or, more simply put, it allows you to request help from network staff.
-[http://www.darenet.org/component/option,com_servhelp/Itemid,37/module,HelpServ/ Go Here] to be taken directly to the HelpServ help screen.
+== Usage ==
+You can communicate with H via private message, as shown below:
+* /msg H <nowiki><text></nowiki>
+* /msg H@services.darenet.org <nowiki><text></nowiki>
+== Requesting help ==
+To open a support ticket with H, simply join [http://webchat.darenet.org?channels=help #help] and send a message to H describing your problem.
+For example: <code>/msg H I registered an account 2 days ago, username 'joecool', but haven't received my registration email</code>
+This allows our support staff to gather any necessary information they may need prior to talking to you, ensuring you receive timely and accurate assistance.
+== User Commands ==
+{| class="srvcscmd" width="70%" style="font-size: 90%;"
+|-
+| style="width: 400px;"|<span class="cmd">[[H/@helper|@HELPER]]</span><br />Find out who was assigned your request.
+| style="width: 380px;"|<span class="cmd">[[H/@showreq|@SHOWREQ]]</span><br />View information about your request.
+| style="width: 380px;"|<span class="cmd">[[H/@wait|@WAIT]]</span><br />Find out where you are in the queue.
+|-
+|}
+Please note, all H user commands are prefixed with an '@'. Any text that you send to H that is not prefixed with an '@' will be logged as part of your help request.
+<br>
+[[Category:All]] [[Category:IRC Services]]