Staff:Reference Guide

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-	{{Staff_header2|title=#Support Quick Reference Guide}}	+	__NOTOC__{{Staff_header2|title=#Support Quick Reference Guide}}
	Here is a brief reference guide designed for DareNET's support staff.		Here is a brief reference guide designed for DareNET's support staff.
-	==== What is the max number of users that a person can add to ChanServ userlist? ====	+	== ChanServ / Channels ==
		+
		+	Information pertaining to ChanServ / channels.
		+
		+	=== Maximum number of entries the userlist may contain ===
	200.		200.
-	==== What is the max number of bans a that person can add to ChanServ banlist? ====	+	=== Maximum number of entries the lamers list may contain ===
-	100.	+	100.
-	==== What is the max length that a greet may be? ====	+	=== Maximum length a channel's user greeting may be ===
-	120.	+	120 characters.
-	==== What is the max length that a userinfo may be? ====	+	=== Maximum length a user's infoline may be ===
-	400.	+	400 characters.
-	==== How should we request removal of OperServ from a channel? ====	+	=== Can a channel owner give ownership to another user the same day he/she registers it? ===
-	Simply contact any IRC operator.	+	No. The current owner will have to wait out the 24 hour period.
-	==== How much channels can one own at a single time ====	+	=== How long must you leave a channel before the infoline set with .uset info will be shown again? ===
-	Up to Fifteen (15) channels may be registered per account.	+	Thirty (30) Seconds.
-	==== How often can one change his/her password? ====	+	=== The minimum access level needed to set normal ChanServ notes? ===
-	Every Three (3) days.	+	Most notes only require an access of 200 or whatever has been set for the channel's ''setters'' level, which is 400 by default (see HELP SET SETTERS).
-	==== What is the hard limit for max logins to NickServ? ====	+	=== Can non-opers view a channel's ban list from outside the channel? ===
-	Four (4) max, anything over that they must obtain a Account Trust.	+	At this time, no.
-	==== How much (untrusted) concurrent connections can one have from a single IP/Host? ====	+	=== Maximum number of channels a user can join? ===
-	Five (5) max, anything over that they must obtain a Trust.	+	50 channels.
-	==== How long is the duration of a G-line for exceeding the session limit? ====	+	=== Maximum number of entries a channel's ban list may contain? ===
-	One (1) Hour.	+	100.
-	==== How long does a gag (service ignore) last for failed auth attempts ====	+	NOTE: If ChanServ's ADDBAN command is used and the channel's ban list is full, the ban will be added to the lamers list but won't be triggered until already existing bans are removed.
-	Thirty (30) Minutes.	+	=== Maximum number of channels that a user may register? ===
-	==== Can a channel owner give ownership to another user the same day he/she registers it? ====	+	Users may register up to fifteen (15) channels to a single account.
-	No. The current owner will have to wait out the 24 hour period.	+	=== What is the maximum number of characters allowed in a channel topic or kick message? ===
-	==== Who can see other helpers' stats? ====	+	250 characters.
-	Only trainers and higher.	+	=== How do you find out a channel's creation date? ===
-	==== What does ?block do? ====	+	Type <code>/mode #channelname</code>. It is not necessarily the same as the date the channel is registered on.
-	It places a one (1) hour G-line on a host based on the nickname given.	+	You will get something like this in your status window:
-	==== How long must you leave a channel before the infoline set with .uset info will show? ====	+	"#channelname created on Tue Oct 02 10:49:58 2007"
-	Thirty (30) Seconds.	+	=== How do we remove OperServ from a channel? ===
-	==== What is #staff? ====	+	Simply contact an IRC operator.
-	It is a staff channel for network helpers and above.	+	=== When do channels expire? ===
-	==== How do we check for the duration of a G-line manually? ====	+	Registered channels are automatically unregistered after 30 days of inactivity, provided the ''nodelete'' option has not been set for the channel.
-	/gline *@IP<br>	+	== NickServ / Accounts / Nicknames ==
-	/OperServ UTIME <the_long_number_you_get>	+
-	mIRC users could alternatively use: //echo $asctime(the_long_number_you_get)	+	Information pertaining to NickServ, registered accounts, nicknames, etc.
-	==== What are the commands which +H can use and +h can't? ====	+	=== How often can a user change their password? ===
-	/ns rename, /ns oset email|password, /ns ounregister, /ns oregister, /ns delnote, /cs search, /cs merge and using ChanServ commands on +i/k/s channels or channel where you lack access.	+	Once every three (3) days.
-	==== How can you see everyone's weekstart? ====	+	=== What is the hard limit for max logins? ===
-	/helpserv helpers	+	It is currently set at four (4). If a user requires more than four clients logged into a single account at one time, they'll need to obtain an account trust.
-	==== How long does it take for a cookie to expire? ====	+	=== How long does it take for a cookie to expire? ===
-	One (1) Day or Twenty Four (24) Hours.	+	24 hours.
-	==== What is the minimum access level needed to set normal ChanServ notes? ====	+	=== Maximum length for account names? ===
-	200 for some and the .set setters level (400 by default) for other notes.	+	15 characters.
-	==== How do we see the banlist from outside the channel if we have no access? ====	+	=== Maximum length for nicknames? ===
-	/mode #channel +b	+	30 characters.
-	==== What is the maximum number of channels that a user can join? ====	+	=== What commands can network helpers use that support helpers can't? ===
-	50 channels.	+	* NickServ:
		+	** RENAME
		+	** OSET (email and password changes only)
		+	** OUNREGISTER
		+	** DELNOTE
		+	* ChanServ:
		+	** SEARCH
		+	** MERGE
-	==== What is the maximum amount of bans in a banlist? ====	+	Additionally, they can ChanServ commands on +i/k/s channels or on channels where they lack access.
-	100. (If you use .addban when the ban list is full, the ban will be added to .lamers but it won't be triggered unless another ban is removed.)	+	=== Do accounts ever expire? ===
-	==== What is the maximum length a nickname can be? ====	+	No.
-	30 characters.	+	=== When do nicknames expire? ===
-	==== What is the maximum number of characters allowed in a channel topic or kick message? ====	+	Nicknames expire after 30 days of inactivity (i.e., they have not been used at least once in a 30 day period). If the owning account has the +f (vacation) flag or +n (no-delete) flag, the nickname will not expire regardless of when it was last used.
-	250 characters.	+	==== How often can one change his/her title? ====
		+	Every Two (2) Weeks or Fourteen (14) Days.</code>.
-	==== What is the maximum number of characters allowed in an away message? ====	+	==== How can one check what clients are logged into their account? ====
-	250 characters.	+	By using NickServ's STATUS code.
-	==== What should we use to check an IP for allowauth if it doesn't resolve via /dns? ====	+	==== How can one check the number of nicknames registered to their account? ====
-	[http://www.samspade.org http://www.samspade.org]	+	By using NickServ's STATUS code.
-	==== How do you find out a channel's creation date? ====	+	==== How can one find out when they're eligible to change their title again? ====
-	Type /mode #channelname. It is not necessarily the same as the date the channel is registered on.	+	By using NickServ's STATUS code.
-	You will get something like this in your status window:	+	== Miscellaneous ==
-	"#channelname created on Tue Oct 02 10:49:58 2007"	+	Miscellaneous information.
-	==== Will the IRCd sourcecode or other sourcecodes be available for download to the public? ====	+	=== How many (untrusted) concurrent connections can one have from a single IP/Host? ===
-	The code base of the IRCd we're using can be downloaded on sourceforge.net. However, we have forked from it and modified it some to allow us to provide a better experience for our users. These modifications are not public and will most likely never be published. The same goes for our services.	+	Five (5) max, anything over that they must obtain a Trust.
-	==== How long does it take for a nickname to expire? ====	+	=== What is the duration for G-lines set for exceeding the session limit? ===
-	Assuming vacation (+f) or no-delete (+n) is NOT set on the account then after One (1) Month or Thirty (30) Days of inactivity.  If vacation is set on the account then the nickname will not expire.	+	One (1) Hour.
-	==== How long does it take for a channel to expire? ====	+	=== How long does a gag (service ignore) last for failed auth attempts ===
-	Assuming NoDelete is NOT set on the channel then after One (1) Month or Thirty (30) Days of inactivity.	+	Thirty (30) Minutes.
-	==== How often can one change his/her title? ====	+	=== Who can see other helpers' stats? ===
-	Every Two (2) Weeks or Fourteen (14) Days.</code>.	+
-	==== How can one check what clients are logged into their account? ====	+	Only trainers and higher.
-	<code>/NickServ Status</code>	+	=== What does OperServ's BLOCK command do? ===
-	==== How can one check the number of nicknames registered to their account? ====	+	It places a one (1) hour G-line on a host based on the nickname given.
-	<code>/NickServ Status</code>	+	==== What is #staff? ====
-	==== How can one find out when they're eligible to change their title again? ====	+	It is our official channel for all DareNET staff.
		+
		+	=== How do we check for the duration of a G-line manually? ===
		+
		+	/gline *@IP<br>
		+	/OperServ UTIME <the_long_number_you_get>
		+
		+	mIRC users could alternatively use: //echo $asctime(the_long_number_you_get)
		+
		+	=== How can you see everyone's weekstart? ===
		+
		+	/helpserv helpers
		+
		+	=== What is the maximum number of characters allowed in an away message? ===
		+
		+	250 characters.
		+
		+	=== What should we use to check an IP for allowauth if it doesn't resolve via /dns? ===
		+
		+	[http://whatismyipaddress.com/ip-lookup  http://whatismyipaddress.com/ip-lookup]
		+
		+	=== Will the IRCd sourcecode or other sourcecodes be available for download to the public? ===
-	<code>/NickServ Status</code>	+	The code base for the IRCd we're using can be downloaded on sourceforge.net. However, we have forked from it and modified it some to allow us to provide a better experience for our users. These modifications are not currently public. The same applies for our Services.
	[[Category:Staff Documentation|Reference Guide]]		[[Category:Staff Documentation|Reference Guide]]

---

Revision as of 06:45, 19 November 2010

Here is a brief reference guide designed for DareNET's support staff.

ChanServ / Channels

Information pertaining to ChanServ / channels.

Maximum number of entries the userlist may contain

200.

Maximum number of entries the lamers list may contain

100.

Maximum length a channel's user greeting may be

120 characters.

Maximum length a user's infoline may be

400 characters.

Can a channel owner give ownership to another user the same day he/she registers it?

No. The current owner will have to wait out the 24 hour period.

How long must you leave a channel before the infoline set with .uset info will be shown again?

Thirty (30) Seconds.

The minimum access level needed to set normal ChanServ notes?

Most notes only require an access of 200 or whatever has been set for the channel's setters level, which is 400 by default (see HELP SET SETTERS).

Can non-opers view a channel's ban list from outside the channel?

At this time, no.

Maximum number of channels a user can join?

50 channels.

Maximum number of entries a channel's ban list may contain?

100.

NOTE: If ChanServ's ADDBAN command is used and the channel's ban list is full, the ban will be added to the lamers list but won't be triggered until already existing bans are removed.

Maximum number of channels that a user may register?

Users may register up to fifteen (15) channels to a single account.

What is the maximum number of characters allowed in a channel topic or kick message?

250 characters.

How do you find out a channel's creation date?

Type /mode #channelname. It is not necessarily the same as the date the channel is registered on.

You will get something like this in your status window:

"#channelname created on Tue Oct 02 10:49:58 2007"

How do we remove OperServ from a channel?

Simply contact an IRC operator.

When do channels expire?

Registered channels are automatically unregistered after 30 days of inactivity, provided the nodelete option has not been set for the channel.

NickServ / Accounts / Nicknames

Information pertaining to NickServ, registered accounts, nicknames, etc.

How often can a user change their password?

Once every three (3) days.

What is the hard limit for max logins?

It is currently set at four (4). If a user requires more than four clients logged into a single account at one time, they'll need to obtain an account trust.

How long does it take for a cookie to expire?

24 hours.

Maximum length for account names?

15 characters.

Maximum length for nicknames?

30 characters.

What commands can network helpers use that support helpers can't?

• NickServ:
  • RENAME
  • OSET (email and password changes only)
  • OUNREGISTER
  • DELNOTE
• ChanServ:
  • SEARCH
  • MERGE

Additionally, they can ChanServ commands on +i/k/s channels or on channels where they lack access.

Do accounts ever expire?

No.

When do nicknames expire?

Nicknames expire after 30 days of inactivity (i.e., they have not been used at least once in a 30 day period). If the owning account has the +f (vacation) flag or +n (no-delete) flag, the nickname will not expire regardless of when it was last used.

How often can one change his/her title?

Every Two (2) Weeks or Fourteen (14) Days.</code>.

How can one check what clients are logged into their account?

By using NickServ's STATUS code.

How can one check the number of nicknames registered to their account?

By using NickServ's STATUS code.

How can one find out when they're eligible to change their title again?

By using NickServ's STATUS code.

Miscellaneous

Miscellaneous information.

How many (untrusted) concurrent connections can one have from a single IP/Host?

Five (5) max, anything over that they must obtain a Trust.

What is the duration for G-lines set for exceeding the session limit?

One (1) Hour.

How long does a gag (service ignore) last for failed auth attempts

Thirty (30) Minutes.

Who can see other helpers' stats?

Only trainers and higher.

What does OperServ's BLOCK command do?

It places a one (1) hour G-line on a host based on the nickname given.

What is #staff?

It is our official channel for all DareNET staff.

How do we check for the duration of a G-line manually?

/gline *@IP
/OperServ UTIME <the_long_number_you_get>

mIRC users could alternatively use: //echo $asctime(the_long_number_you_get)

How can you see everyone's weekstart?

/helpserv helpers

What is the maximum number of characters allowed in an away message?

250 characters.

What should we use to check an IP for allowauth if it doesn't resolve via /dns?

http://whatismyipaddress.com/ip-lookup

Will the IRCd sourcecode or other sourcecodes be available for download to the public?

The code base for the IRCd we're using can be downloaded on sourceforge.net. However, we have forked from it and modified it some to allow us to provide a better experience for our users. These modifications are not currently public. The same applies for our Services.