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Staff:Reference Guide

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This is a brief FAQ designed for DareNET support staff.
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Here is a brief FAQ designed for DareNET's support staff.
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==== What is the max number of users a person can add to a ChanServ userlist? ====
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'''1. What is the maximum number of users a person can add to a ChanServ userlist?'''
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200.
200.
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'''2. How should we request removal of OperServ from a channel due to join flood?'''
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==== How should we request removal of OperServ from a channel? ====
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Simply contact any IRC operators.
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Simply contact any IRC operator.
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'''3. How long is the g-line for exceeding the number of connections allowed per IP?'''
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==== How long is the duration of a G-line for exceeding the session limit? ====
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1 hour.
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One (1) hour.
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'''4. How long is the gag/services ignore when a user fails several attempts to auth?'''
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==== How long does a gag (service ignore) last for failed auth attempts ====
30 minutes.
30 minutes.
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'''5.  If a channel owner wants to give ownership of a channel to another user but can't do so because the channel is new, what should he do?'''
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==== Can a channel owner give ownership to another user the same day he/she registers it? ====
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He should wait out the 24 hour period.
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'''6. What should you do if you want an epithet when you type !a e.g -ChanServ- Lucario is lost in thought (support agent).'''
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Contact any support manager to get one.
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No. The current owner will have to wait out the 24 hour period.
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'''7. Who can see other helpers' stats?'''
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==== Who can see other helpers' stats? ====
Only trainers and higher.
Only trainers and higher.
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'''8. What does ?block mean?'''
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==== What does ?block do? ====
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If a duration is not specified, it is an one hour g-line.
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It places a one (1) hour G-line on a host based on the nickname given.
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'''9. How long do you need to leave a channel in order for a !setinfo to work?'''
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==== How long must you leave a channel before the infoline set with .uset info will show? ====
30 seconds.  
30 seconds.  
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'''10. What is #staff?'''
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==== What is #staff? ====
It is a staff channel for network helpers and above.
It is a staff channel for network helpers and above.
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'''11. How do we check for the duration of a g-line manually?'''
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==== How do we check for the duration of a G-line manually? ====
/gline *@IP<br>
/gline *@IP<br>
//echo $asctime(thelongnumberwhichyouget)
//echo $asctime(thelongnumberwhichyouget)
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'''12. What are the commands which +H can do and +h can't?'''
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==== What are the commands which +H can use and +h can't? ====
/ns rename, /ns oset email|password, /ns ounregister, /ns oregister, /ns delnote, /cs search, /cs merge and using ChanServ commands on +i/k/s channels or channel where you lack access.
/ns rename, /ns oset email|password, /ns ounregister, /ns oregister, /ns delnote, /cs search, /cs merge and using ChanServ commands on +i/k/s channels or channel where you lack access.
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'''13. How can you see everyone's weekstart?'''
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==== How can you see everyone's weekstart? ====
/helpserv helpers  
/helpserv helpers  
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'''14. How long does it take for a cookie to expire?'''
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==== How long does it take for a cookie to expire? ====
24 hours
24 hours
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'''15. What is the minimum access level needed to set normal ChanServ notes?'''
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==== What is the minimum access level needed to set normal ChanServ notes? ====
200 for some and the !set setters level (400 by default) for other notes.
200 for some and the !set setters level (400 by default) for other notes.
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'''16. How do we see the banlist from outside the channel if we have no access?'''
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==== How do we see the banlist from outside the channel if we have no access? ====
/mode #channel +b
/mode #channel +b
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'''17. What is the maximum number of channels a user can join?'''
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==== What is the maximum number of channels a user can join? ====
50 channels.  
50 channels.  
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'''18. What is the maximum amount of bans in a banlist?'''
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==== What is the maximum amount of bans in a banlist? ====
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100. (If you use !addban when the ban list is full, the ban will be added to !blist but it won't be triggered unless another ban is removed.)
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100. (If you use .addban when the ban list is full, the ban will be added to .lamers but it won't be triggered unless another ban is removed.)
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'''19. What is the maximum length of a nickname?'''
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==== What is the maximum length a nickname can be? ====
30 characters.  
30 characters.  
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'''20. What is the maximum number of characters allowed in a channel topic or kick message?'''
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==== What is the maximum number of characters allowed in a channel topic or kick message? ====
250 characters.  
250 characters.  
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'''21. What is the maximum number of characters allowed in an away message?'''
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==== What is the maximum number of characters allowed in an away message? ====
250 characters.  
250 characters.  
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'''22. What should you use to check an IP for allowauth if it doesn't resolve via /dns?'''
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==== What should you use to check an IP for allowauth if it doesn't resolve via /dns? ====
[http://www.samspade.org http://www.samspade.org]
[http://www.samspade.org http://www.samspade.org]
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'''23. How do you find out a channel's creation date?'''
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==== How do you find out a channel's creation date? ====
Type /mode #channelname. It is not necessarily the same as the date the channel is registered on.  
Type /mode #channelname. It is not necessarily the same as the date the channel is registered on.  
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"#channelname created on Tue Oct 02 10:49:58 2007"
"#channelname created on Tue Oct 02 10:49:58 2007"
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'''24. Will the IRCd sourcecode or other sourcecodes be available to download to the public?'''
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==== Will the IRCd sourcecode or other sourcecodes be available for download to the public? ====
The code base of the IRCd we're using can be downloaded on sourceforge.net. However, we have forked from it and modified it some to allow us to provide a better experience for our users. These modifications are not public and will most likely never be published. The same goes for our services.
The code base of the IRCd we're using can be downloaded on sourceforge.net. However, we have forked from it and modified it some to allow us to provide a better experience for our users. These modifications are not public and will most likely never be published. The same goes for our services.
[[Category:Staff Documentation]]
[[Category:Staff Documentation]]

Revision as of 21:49, 6 November 2008

Here is a brief FAQ designed for DareNET's support staff.

In This Guide:

What is the max number of users a person can add to a ChanServ userlist?

200.

How should we request removal of OperServ from a channel?

Simply contact any IRC operator.

How long is the duration of a G-line for exceeding the session limit?

One (1) hour.

How long does a gag (service ignore) last for failed auth attempts

30 minutes.

Can a channel owner give ownership to another user the same day he/she registers it?

No. The current owner will have to wait out the 24 hour period.

Who can see other helpers' stats?

Only trainers and higher.

What does ?block do?

It places a one (1) hour G-line on a host based on the nickname given.

How long must you leave a channel before the infoline set with .uset info will show?

30 seconds.

What is #staff?

It is a staff channel for network helpers and above.

How do we check for the duration of a G-line manually?

/gline *@IP
//echo $asctime(thelongnumberwhichyouget)

What are the commands which +H can use and +h can't?

/ns rename, /ns oset email|password, /ns ounregister, /ns oregister, /ns delnote, /cs search, /cs merge and using ChanServ commands on +i/k/s channels or channel where you lack access.

How can you see everyone's weekstart?

/helpserv helpers

How long does it take for a cookie to expire?

24 hours

What is the minimum access level needed to set normal ChanServ notes?

200 for some and the !set setters level (400 by default) for other notes.

How do we see the banlist from outside the channel if we have no access?

/mode #channel +b

What is the maximum number of channels a user can join?

50 channels.

What is the maximum amount of bans in a banlist?

100. (If you use .addban when the ban list is full, the ban will be added to .lamers but it won't be triggered unless another ban is removed.)

What is the maximum length a nickname can be?

30 characters.

What is the maximum number of characters allowed in a channel topic or kick message?

250 characters.

What is the maximum number of characters allowed in an away message?

250 characters.

What should you use to check an IP for allowauth if it doesn't resolve via /dns?

http://www.samspade.org

How do you find out a channel's creation date?

Type /mode #channelname. It is not necessarily the same as the date the channel is registered on.

You will get something like this in your status window:

"#channelname created on Tue Oct 02 10:49:58 2007"

Will the IRCd sourcecode or other sourcecodes be available for download to the public?

The code base of the IRCd we're using can be downloaded on sourceforge.net. However, we have forked from it and modified it some to allow us to provide a better experience for our users. These modifications are not public and will most likely never be published. The same goes for our services.