H - Revision history

Admin at 09:06, 13 March 2012

Admin — Tue, 13 Mar 2012 09:06:25 GMT

← Older revision		Revision as of 09:06, 13 March 2012
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	== Requesting help ==		== Requesting help ==

-	To open a support ticket with H, simply join [http://webchat.darenet.org?channels=~~support~~ #~~support~~] and send a message to H describing your problem.	+	To open a support ticket with H, simply join [http://webchat.darenet.org?channels=help #help] and send a message to H describing your problem.

	For example: <code>/msg H I registered an account 2 days ago, username 'joecool', but haven't received my registration email</code>		For example: <code>/msg H I registered an account 2 days ago, username 'joecool', but haven't received my registration email</code>

Admin: /* Requesting help */

Admin — Fri, 09 Mar 2012 07:08:18 GMT

Requesting help

← Older revision		Revision as of 07:08, 9 March 2012
Line 10:		Line 10:
	== Requesting help ==		== Requesting help ==

-	To open a support ticket with H, simply join #support and send a message to H describing your problem.	+	To open a support ticket with H, simply join [http://webchat.darenet.org?channels=support #support] and send a message to H describing your problem.

	For example: <code>/msg H I registered an account 2 days ago, username 'joecool', but haven't received my registration email</code>		For example: <code>/msg H I registered an account 2 days ago, username 'joecool', but haven't received my registration email</code>

Admin: /* User Commands */

Admin — Fri, 09 Mar 2012 07:05:25 GMT

User Commands

← Older revision		Revision as of 07:05, 9 March 2012
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	== User Commands ==		== User Commands ==
-	{\| class="srvcscmd" width="60%" style="font-size: 90%;"	+	{\| class="srvcscmd" width="70%" style="font-size: 90%;"
	\|-		\|-
-	\| style="width: ~~370px~~;"\|<span class="cmd">[[H/@helper\|@HELPER]]</span><br />Find out who was assigned your request.	+	\| style="width: 400px;"\|<span class="cmd">[[H/@helper\|@HELPER]]</span><br />Find out who was assigned your request.
-	\| style="width: ~~370px~~;"\|<span class="cmd">[[H/@showreq\|@SHOWREQ]]</span><br />View information about your request.	+	\| style="width: 380px;"\|<span class="cmd">[[H/@showreq\|@SHOWREQ]]</span><br />View information about your request.
-	\| style="width: ~~370px~~;"\|<span class="cmd">[[H/@wait\|@WAIT]]</span><br />Find out where you are in the queue.	+	\| style="width: 380px;"\|<span class="cmd">[[H/@wait\|@WAIT]]</span><br />Find out where you are in the queue.
	\|-		\|-
	\|}		\|}

Admin at 07:01, 9 March 2012

Admin — Fri, 09 Mar 2012 07:01:10 GMT

← Older revision		Revision as of 07:01, 9 March 2012
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	Please note, all H user commands are prefixed with an '@'. Any text that you send to H that is not prefixed with an '@' will be logged as part of your help request.		Please note, all H user commands are prefixed with an '@'. Any text that you send to H that is not prefixed with an '@' will be logged as part of your help request.

		+	<br>
	[[Category:All]] [[Category:IRC Services]]		[[Category:All]] [[Category:IRC Services]]

Admin at 07:00, 9 March 2012

Admin — Fri, 09 Mar 2012 07:00:49 GMT

← Older revision		Revision as of 07:00, 9 March 2012
Line 1:		Line 1:
-	~~{{Services\|~~H ~~- USERINDEX}}~~	+	'''H''' is our help queue management bot here on DareNET. Or, more simply put, it allows you to request help from network staff.
-	~~{{ServicesDesc\|main=~~	+
-	~~Hello there!~~	+

-	~~I'm H, your helper service here on DareNET.~~	+	== Usage ==

-	~~With this service you~~ can ~~request help from our network staff. Your request will be picked up by the next available helper who will assist you.~~	+	You can communicate with H via private message, as shown below:

-	~~Below is~~ a ~~list of commands which are available~~ to you:	+	* /msg H <nowiki><text></nowiki>
		+	* /msg H@services.darenet.org <nowiki><text></nowiki>
		+
		+	== Requesting help ==
		+
		+	To open a support ticket with H, simply join #support and send a message to H describing your problem.
		+
		+	For example: <code>/msg H I registered an account 2 days ago, username 'joecool', but haven't received my registration email</code>
		+
		+	This allows our support staff to gather any necessary information they may need prior to talking to you, ensuring you receive timely and accurate assistance.
		+
		+	== User Commands ==
		+	{\| class="srvcscmd" width="60%" style="font-size: 90%;"
		+	\|-
		+	\| style="width: 370px;"\|<span class="cmd">[[H/@helper\|@HELPER]]</span><br />Find out who was assigned your request.
		+	\| style="width: 370px;"\|<span class="cmd">[[H/@showreq\|@SHOWREQ]]</span><br />View information about your request.
		+	\| style="width: 370px;"\|<span class="cmd">[[H/@wait\|@WAIT]]</span><br />Find out where you are in the queue.
		+	\|-
		+	\|}
		+
		+	Please note, all H user commands are prefixed with an '@'. Any text that you send to H that is not prefixed with an '@' will be logged as part of your help request.

-	~~\|command=<table class="services-guide"><tr>~~
-	~~<td width="140px">'''@CLOSEREQ'''</td><td>- Closes your current request.</td>~~
-	~~</tr><tr>~~
-	~~<td>'''@HELPER'''</td><td>- Find out who is currently assigned to your request.</td>~~
-	~~</tr><tr>~~
-	~~<td>'''@SHOWREQ'''</td><td>- Detailed information on your current request.</td>~~
-	~~</tr><tr>~~
-	~~<td>'''@WAIT'''</td><td>- Find out where you are in the queue.</td>~~
-	~~</tr></table><br>~~
-	Please note, all H user commands are prefixed with an '@'. So, for example, <code>/msg H @HELPER</code>. Any text you send to H that is not prefixed with an '@' will be logged as part of your help request.
-	}}
-	~~<br>~~
	[[Category:All]] [[Category:IRC Services]]		[[Category:All]] [[Category:IRC Services]]

Secretagent at 02:03, 9 March 2012

Secretagent — Fri, 09 Mar 2012 02:03:35 GMT

← Older revision		Revision as of 02:03, 9 March 2012
Line 1:		Line 1:
-	{{Services\|~~HELPSERV~~ - USERINDEX}}	+	{{Services\|H - USERINDEX}}
	{{ServicesDesc\|main=		{{ServicesDesc\|main=
	Hello there!		Hello there!

-	I'm ~~HelpServ~~, your helper service here on DareNET.	+	I'm H, your helper service here on DareNET.

	With this service you can request help from our network staff. Your request will be picked up by the next available helper who will assist you.		With this service you can request help from our network staff. Your request will be picked up by the next available helper who will assist you.
Line 18:		Line 18:
	<td>'''@WAIT'''</td><td>- Find out where you are in the queue.</td>		<td>'''@WAIT'''</td><td>- Find out where you are in the queue.</td>
	</tr></table><br>		</tr></table><br>
-	Please note, all ~~HelpServ~~ user commands are prefixed with an '@'. So, for example, <code>/msg ~~HelpServ~~ @HELPER</code>. Any text you send to ~~HelpServ~~ that is not prefixed with an '@' will be logged as part of your help request.	+	Please note, all H user commands are prefixed with an '@'. So, for example, <code>/msg H @HELPER</code>. Any text you send to H that is not prefixed with an '@' will be logged as part of your help request.
	}}		}}
	<br>		<br>
	[[Category:All]] [[Category:IRC Services]]		[[Category:All]] [[Category:IRC Services]]

Secretagent: moved HelpServ to H

Secretagent — Fri, 09 Mar 2012 02:02:42 GMT

moved HelpServ to H

← Older revision

Revision as of 02:02, 9 March 2012

Admin at 02:45, 15 July 2010

Admin — Thu, 15 Jul 2010 02:45:34 GMT

← Older revision		Revision as of 02:45, 15 July 2010
Line 10:		Line 10:

	\|command=<table class="services-guide"><tr>		\|command=<table class="services-guide"><tr>
-	<td width="140px">'''~~[[HelpServ/CLOSEREQ\|~~@CLOSEREQ]]'''</td><td>- Closes your current request.</td>	+	<td width="140px">'''@CLOSEREQ'''</td><td>- Closes your current request.</td>
	</tr><tr>		</tr><tr>
-	<td>'''~~[[HelpServ/HELPER\|~~@HELPER]]'''</td><td>- Find out who is currently assigned to your request.</td>	+	<td>'''@HELPER'''</td><td>- Find out who is currently assigned to your request.</td>
	</tr><tr>		</tr><tr>
-	<td>'''~~[[HelpServ/SHOWREQ\|~~@SHOWREQ]]'''</td><td>- Detailed information on your current request.</td>	+	<td>'''@SHOWREQ'''</td><td>- Detailed information on your current request.</td>
	</tr><tr>		</tr><tr>
-	<td>'''~~[[HelpServ/WAIT\|~~@WAIT]]'''</td><td>- Find out where you are in the queue.</td>	+	<td>'''@WAIT'''</td><td>- Find out where you are in the queue.</td>
	</tr></table><br>		</tr></table><br>
	Please note, all HelpServ user commands are prefixed with an '@'. So, for example, <code>/msg HelpServ @HELPER</code>. Any text you send to HelpServ that is not prefixed with an '@' will be logged as part of your help request.		Please note, all HelpServ user commands are prefixed with an '@'. So, for example, <code>/msg HelpServ @HELPER</code>. Any text you send to HelpServ that is not prefixed with an '@' will be logged as part of your help request.

Admin at 02:44, 15 July 2010

Admin — Thu, 15 Jul 2010 02:44:54 GMT

← Older revision		Revision as of 02:44, 15 July 2010
Line 1:		Line 1:
-	{{Services\|HELPSERV - ~~INDEX~~}}	+	{{Services\|HELPSERV - USERINDEX}}
-	~~<br>~~	+	{{ServicesDesc\|main=
-	~~Documentation on DareNET's IRC Services can be found at [http://www.darenet.org/services_help http://www.darenet.org/services_help].~~	+	Hello there!

-	~~[http://www.darenet.org/component/option~~,~~com_servhelp/Itemid,37/module,HelpServ/ Go Here] to be taken directly to the HelpServ help screen~~.	+	I'm HelpServ, your helper service here on DareNET.

		+	With this service you can request help from our network staff. Your request will be picked up by the next available helper who will assist you.
		+
		+	Below is a list of commands which are available to you:
		+
		+	\|command=<table class="services-guide"><tr>
		+	<td width="140px">'''[[HelpServ/CLOSEREQ\|@CLOSEREQ]]'''</td><td>- Closes your current request.</td>
		+	</tr><tr>
		+	<td>'''[[HelpServ/HELPER\|@HELPER]]'''</td><td>- Find out who is currently assigned to your request.</td>
		+	</tr><tr>
		+	<td>'''[[HelpServ/SHOWREQ\|@SHOWREQ]]'''</td><td>- Detailed information on your current request.</td>
		+	</tr><tr>
		+	<td>'''[[HelpServ/WAIT\|@WAIT]]'''</td><td>- Find out where you are in the queue.</td>
		+	</tr></table><br>
		+	Please note, all HelpServ user commands are prefixed with an '@'. So, for example, <code>/msg HelpServ @HELPER</code>. Any text you send to HelpServ that is not prefixed with an '@' will be logged as part of your help request.
		+	}}
		+	<br>
	[[Category:All]] [[Category:IRC Services]]		[[Category:All]] [[Category:IRC Services]]

Admin: Updating category listing

Admin — Tue, 29 Dec 2009 23:18:50 GMT

Updating category listing

← Older revision		Revision as of 23:18, 29 December 2009
Line 5:		Line 5:
	[http://www.darenet.org/component/option,com_servhelp/Itemid,37/module,HelpServ/ Go Here] to be taken directly to the HelpServ help screen.		[http://www.darenet.org/component/option,com_servhelp/Itemid,37/module,HelpServ/ Go Here] to be taken directly to the HelpServ help screen.

-	[[Category:~~Documentation~~]] [[Category:IRC Services]]	+	[[Category:All]] [[Category:IRC Services]]